Returns And Exchanges
Returns
- Easy Returns: Changed your mind? No problem! You have up to 90 days to return any unused products. Ensure they’re in their original packaging with all tags and labels intact.
- Refunds: We'll refund the full value of your returned items, minus the original shipping cost. Please note, you’ll need to cover the return shipping.
- Return Address: Ship returns to: Happythreads, Unit G14, Calmount Park, Ballymount, Dublin D12 X5N2
- Return Note: Download your return note here
- On-the-spot Returns: Customers can also return items directly to our Ballymount office. Ensure all return paperwork is completed in full to proceed with the refund process.
- Exchanges are not available on-site.
Please note that scrub hats, socks, face masks, embroidered and special orders cannot be returned.
Exchanges
- How It Works: Need a different size or colour? Simply return your original item and place a new order for the desired item.
Non-returnable and Non-exchangeable Items
- Special Orders: Are customised and cannot be returned or exchanged.
- Scrub hats, socks, face masks, and embroidered items cannot be returned or exchanged.
No Exchanges on Sale Items
- Sale Items: Sale items are eligible for a refund within 14 days of receipt, but exchanges are not available.
Faulty Items:
- We strive to supply items of the highest quality in perfect condition - however, if your item is faulty, please contact our customer service for assistance.
FAQs
- Can I return worn items? No, we only accept returns for unused items in their original condition.
- How long does it take to process a refund? Refunds are typically processed within 2-4 working days after we receive your return.
- Do you provide free returns? At this time, customers are responsible for return shipping costs.
Need Help?
If you have any questions, don’t hesitate to reach out to our customer service team. We're here to help!
E-mail: wecare@happythreads.com / Phone: 01 868 4323
