Help Centre
What are your customer service hours?
Our customer service team is available Monday to Thursday from 9 AM to 5 PM and Friday from 9 AM to 3 PM (GMT).
What is your contact information?
Email: wecare@happythreads.com
Phone: +01 868 4323
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and bank transfers and cheque.
Is my payment information secure?
Yes, we use SSL encryption and comply with PCI standards to ensure your payment details are safe and secure.
What are your bank account details?
IBAN: IE57 BOFI 9010 9585 9087 54
BIC: BOFIIE2D
Bank Of Ireland, Dundrum
How much is delivery within Ireland?
You can choose from:
Standard Delivery: €4.99 An Post
Tracked Delivery: €6.99 DPD
Click and Collect: Free
What are your delivery timeframes?
- Your order will typically arrive within 2-4 working days (excluding weekends and public holidays).
- Items out of stock may take 2-3 weeks to deliver.
- Orders with embroidery require an additional 4 weeks.
Which countries do you deliver to?
We deliver to the following countries. If your country is not listed, please contact our customer service team to check if we can deliver to your destination:
- We deliver to Ireland, Germany, Italy, Spain, the Netherlands, Sweden, Denmark, Finland, Austria, Norway, and more.
- For deliveries to France, Belgium, Switzerland, Luxembourg, Guadeloupe, Martinique, Réunion, Saint Martin (French part), and Morocco, please visit our French website at happyblouse.fr.
- For deliveries to the United Kingdom, please visit our UK website at happythreads.co.uk.
CLICK AND COLLECT TEMPORARILY NOT AVAILABLE
How does Click and Collect work?
Click and Collect orders are usually available for pickup at our Ballymount office within 2 working days. Please wait for an email notification confirming your order is ready.
Orders with embroidery require an additional 3-4 weeks.Orders are picked twice a day:
- 9 AM Picking: Orders placed after 4 PM the previous day until 9 AM on the current day.
- 12 Noon Picking: Orders placed from 9 AM until 12 Noon on the current day.
Orders placed before 4 PM are eligible for next-day collection. Same-day collection is not currently available.
Address: Happythreads, Unit G14, Calmount Park, Ballymount, Dublin D12 X5N2
What are the collection hours?
Collection is available from 8AM to 3PM.
What is your return policy?
Unused products can be returned within 90 days of purchase in their original packaging with all tags and labels intact. Please note exceptions for scrub hats, face masks, embroidered, and special orders.
Do you provide free returns?
Customers are responsible for return shipping costs.
How do I initiate a return?
Please send returns to:
Happythreads, Unit G14, Calmount Park, Ballymount, Dublin D12 X5N2
Customers can also return items directly to our Ballymount office. Ensure all return paperwork is completed in full to proceed with the refund process.
Please note that exchanges are not available on-site.
When will I receive my refund?
Refunds are typically processed within 2-4 working days after we receive your return.
Can I exchange an item?
Exchanges are available for size or colour changes on like-for-like items. Please fill out the returns note included with your order.
Sale items are eligible for a refund within 14 days of receipt, but exchanges are not available.
What should I do if I receive a faulty order?
If you receive a faulty order, please contact our customer service team within 14 days of receiving your order. We are sorry to hear that the product hasn't met your expectations. Our team will provide instructions on how to return the item. Faulty items will be inspected, and if deemed defective, we will offer a replacement or refund, including return shipping costs.
Do you offer special orders?
Yes, we accept special orders for items not in stocked by us but available with our suppliers. These items are typically dispatched within 3-4 weeks. Special orders cannot be returned.
What embroidery options are available for my uniform?
We offer text and logo embroidery. You can choose from our selection of stock logos or choose to embroider your own logo.
How much is embroidery?
There is a one-time setup fee of €66 for custom logos. No setup fee is required for text-only embroidery.
Price per side:
- Logo only / Text only: €6
- Logo + Text: €12
How long does embroidery take?
Allow an additional 4 weeks for delivery if using our embroidery service.
For more information on embroidery, we recommend reading this page.
How can I track my order?
If you have chosen tracked delivery then once your order has shipped, you will receive a confirmation email with tracking information.
Do you offer gift wrapping services?
We do not offer gift wrapping services.
Can I cancel my order?
We’ll do our best to cancel your order if has not been dispatched. However, it might be too far in the picking and dispatch process for us to do so. Orders with embroidery cannot be cancelled.
Please contact us as soon as possible if you wish to cancel your order.
Email: wecare@happythreads.com
Phone: +01 868 4323
What if my package is lost or damaged?
Contact our customer service team immediately for assistance with lost or damaged packages.
What are core colours?
Core colours are part of our permanent collection and are always available. These colours are consistent and will be restocked regularly.
The core colours include: black, white, navy, royal blue, hunter, caribbean, wine, charcoal, and true ceil.
What are fashion colours?
Fashion colours are seasonal or special edition colours that are available for a limited time. Once these colours are sold out, they may not be restocked.
